Privacy and Cookies
Privacy and Cookies
Our website uses the following cookies:
ASP.NET_SessionId– session cookie – used to hold session data (e.g. search results). Expires after 30 minutes of inactivity.
TuteClientIP – a cookie used to prevent users from booking more free services than have been allocated to them. Expires after 10 years.
TuteAuthID – a cookie used to persist logon during the user session. Expires after 30 minutes of activity.
NOTE: we do not store credit card details nor do we share customer details with any 3rd parties.
1. Use of personal information
We will never release information about our customers or business partners to any other person or organisation unless we have your permission or are permitted or required by law to do so. We may update this policy, so please check this page from time to time to make sure that you’re happy with any changes. This policy is effective from 7th October 2011.
2. Data Protection
Any personal information you supply to Tute via this website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.
If we hold information about you, we’ll only use this for the purposes you’ve agreed to. You have the right to see a copy of the personal information we hold about you, if you believe that any of the information we are holding is incorrect or incomplete, please let us know as soon as possible. To provide a copy of this information we will ask you for a small fee.
3. Information we collect
When you visit our website we may collect the following information from you:
1. Name, job title, contact information including email address
2. Demographic information such as postcode, preferences and interests
3. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
If you communicate with us by email, we may keep your email, together with your email address and our reply, for our business records. We give the same protection to our electronic communications as we do to information we receive by post or phone. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1. We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address which you have provided, unless you state otherwise.
2. We may use the information we collect for analytical purposes, and to assist us in improving our processes, products and services. We will not pass your contact details to anyone else without your prior consent.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie allows us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide.
Tute uses ‘first party cookies’ in a general way, to gauge use of our website and measure response to our publicity and site usage. We may use the same cookie for more than one purpose. For example, to understand the effectiveness of a campaign a cookie may be used to measure media responsiveness and site navigation. Most browsers are set to automatically accept cookies and if you’re using Microsoft’s Internet Explorer, Mozilla Firefox or Netscape Navigator you should be able to configure your browser to restrict or block cookies, or you may wish to delete them.
5. Google Analytics
The information generated by the cookie about your use of our sites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of our sites, compiling reports on website activity for us and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
6. How to find and control your cookies
Please find below instructions on how to find your cookie settings: If you’re using Internet Explorer 6, 7 or 8:
1. Choose Tools
2. Internet Options
3. Click the Privacy Tab
4. Click on Custom Level (not applicable in IE7 or IE8, go to step 5 below)
5. Click on the ‘Advanced’ button
6. Tick the ‘override automatic cookie handling’ box and select Accept, Block or Prompt for action as appropriate.
If you’re using Mozilla Firefox (all versions):
1. Choose Tools
3. Click Privacy icon
If you’re using Google Chrome:
1. Select the spanner icon in top right of screen (Customise and control Google Chrome)
3. Select the tab ‘Under the Hood’
4. Cookie settings are at the bottom. For more information about how to find and accept/reject cookies, please read your browser help manual.
7. Disclosing Your Information
We do not sell, rent or trade your personal information to others. We may give general statistics about our customers, sales, and related site information to other companies however these statistics will not include any information that personally identifies you, unless we have said otherwise in this policy.